Terms & Conditions

Root Pages is owned and operated by Root Pages LLC.

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These are the terms and conditions for:

• https://www.rootpages.net

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The following terms and conditions apply to the website and services offered by Root Pages. This includes any version of Root Pages accessible via desktop, mobile, tablet, social media, or other devices.

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By using the website and services, you agree to be bound by these terms and conditions and our privacy policy. In these terms and conditions, the words "website", refer to Root Pages’ website, "we", "us", "our", and "Root Pages", refer to Root Pages, and "you", "client", "customer", and "user", refer to you, the user or client of Root Pages.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR OBTAINING ANY INFORMATION OR SERVICES FROM THE WEBSITE.

 

1. GENERAL TERMS

1.1. Acceptance of Terms

This agreement sets forth legally binding terms for your use of the website and services offered by Root Pages. By using the website and services, you agree to be bound by this agreement. If you do not agree to the terms of this agreement, you must not use the website and services. We may modify this agreement from time to time, and such modification shall be effective upon posting on the website. You agree to be bound by any modification of these terms and conditions when you use the website and the services offered on the website after such modification is posted on the website; therefore, it is important that you review this Agreement regularly.

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Root Pages may, in its sole discretion, refuse to offer the services to any user and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the service and website is revoked in such jurisdictions.

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By using the website and services, you represent and warrant that you have full right, power, and authority to enter into this agreement and to fully perform all of your obligations hereunder. You further represent and warrant that you are not subject to any legal incapacity or contractual restriction that would prevent you from entering into this agreement.

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1.2. Notifications and Newsletter

By providing Root Pages with your e-mail address, you agree that we may use your e-mail address to send you important notifications and communications about our services, news, and special content. If you do not wish to receive these e-mails, you may opt out of receiving them by sending us your request through our contact information or by using the "unsubscribe" option in the e-mails themselves. This option may prevent you from receiving emails about our services, important news, and special content.

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1.3. User Registration and Customer Portal

When contracting Root Pages services, users will have the option to register on our website, which will allow them to access our customer portal. Through this portal, clients will be able to efficiently manage their contracted service plan, review and update their subscription details, make payments and receive updates on the status of their ongoing campaigns or projects. Access to the customer portal is designed to provide a secure and personalized user experience, allowing clients to have full control over their interactions with Root Pages.

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Registration on the customer Portal is mandatory for full management of contracted services. By registering, users agree to provide accurate and up-to-date information, including contact and payment information. Any changes in the information provided must be updated in a timely manner to avoid interruptions in services. Root Pages is not responsible for problems resulting from the customer's failure to update data.

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Registered users are responsible for maintaining the confidentiality of their portal access information, including their usernames and passwords. Root Pages will not be responsible for any unauthorized access to the client's account resulting from negligence in managing their login credentials. Users are advised to take all necessary security measures to protect their accounts and to notify Root Pages immediately in the event of suspected misuse or unauthorized access.

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The customer Portal also allows users to access personalized technical support and assistance, facilitating direct communication with the Root Pages team. Users may use the portal to make inquiries, request changes to their services, or access additional resources provided by Root Pages.

Root Pages reserves the right to modify the functionality of the customer Portal at any time, including the implementation of new features or the removal of existing features, always with the goal of improving the customer experience. Any changes in access or functionality of the portal will be communicated to registered users in a timely manner.

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1.4. Payments

All services offered by Root Pages are subject to billing payments, which can be established in monthly or annual cycles, according to the customer's preference at the time of contracting the service. Users can make their payments conveniently and securely through the customer portal, where they also have the option to set up automatic payments, which will be debited directly from the payment method provided at the time of contracting the services.

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Payments are processed by a third-party payment service provider, which facilitates a variety of payment methods, including credit and debit cards. By using our services, the client agrees that Root Pages is not responsible for any errors, delays or problems related to payment processing performed by the payment service provider. Any discrepancies or problems with the payment method should be resolved directly with the applicable provider.

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Root Pages reserves the right to suspend or terminate access to the services in the event that payments are not received by the due date. In the event that an automatic payment is not processed correctly, the client will be notified to take the necessary steps to regularize the situation and avoid service interruptions.

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Clients have the flexibility to cancel their plan at any time by either sending a request to the contact information provided by Root Pages or by accessing their account settings in the billing section of the customer portal. Once cancellation is requested, the client may continue to use the contracted services until the end of the current billing cycle. No refunds will be issued for payments already made, and access to the service will cease at the end of the current billing period.

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It is the responsibility of the client to ensure that the payment information provided is current and valid for the duration of the service usage period. Root Pages is not responsible for failure to renew or suspension of services due to outdated or incorrect payment information. The client may update their payment information at any time through the customer portal.

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In addition, Root Pages reserves the right to adjust the rates for its services upon notice to the client. Any rate changes will apply to the next billing cycle and the client will have the option to continue service under the new terms or cancel their plan before the change takes effect.

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1.5. User Content

Root Pages' clients may provide content, including but not limited to text, images, graphics, logos, and any other material necessary for the proper performance of the contracted services. By providing such content, the client retains all copyrights and proprietary rights it has in the content. However, at the same time, the client grants Root Pages a non-exclusive, worldwide, royalty-free, fully sub-licensable license to use, reproduce, modify, adapt, and create derivative works of the content solely for the purpose of performing the contracted service.

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This license of use is necessary for Root Pages to optimize, integrate, and apply the content provided in the different platforms and tools necessary for the effective execution of the services, such as the creation of advertising campaigns, website design, and social media management, among others. Root Pages undertakes to use the customer's content responsibly and solely within the scope of the contracted service, without deviating from the agreed purpose.

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The client assures and guarantees that the content provided does not infringe the rights of third parties, including intellectual property rights, privacy rights, or any other legal rights. Furthermore, the client declares that it possesses all licenses, permissions, and authorizations necessary to grant Root Pages the rights described in this clause. In the event of any third-party claim related to the content provided, the client agrees to indemnify and hold Root Pages harmless from any liability, damage, cost, or expense, including reasonable legal fees.

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Root Pages reserves the right to reject, remove, or modify any content provided by the client that it deems inappropriate, illegal, offensive or that may violate Root Pages' policies or applicable laws. The client will be notified of any changes or removal of content and will have the opportunity to provide alternative content that complies with the stated requirements.

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Upon termination of the contracted service, Root Pages will cease use of the content provided by the client, except in those cases where retention of the content is necessary to comply with legal or contractual obligations. The client may request the return or destruction of the content provided upon termination of the agreement, provided that such request is made in writing and is reasonably enforceable by Root Pages.

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1.6. Limitation of Liability

Root Pages is committed to performing its services with the highest level of professionalism and reasonable diligence, using the best practices available in the industry to achieve the agreed-upon results. However, to the extent permitted by applicable law, Root Pages assumes no liability for direct, indirect, incidental, consequential, special, punitive, or exemplary damages, including, but not limited to, lost profits, business interruption, loss of data, damage to reputation or any other intangible loss resulting from the use or inability to use our services, even if Root Pages has been advised of the possibility of such damages.

 

Root Pages does not guarantee specific results or the achievement of particular goals, such as specific search engine rankings, increased sales, enhanced online reputation, or any other results that depend on factors beyond our control. The client acknowledges and agrees that the results of marketing, SEO, PPC ad management, and other related services are subject to variation due to the competitive and constantly changing nature of digital marketplaces and search engine algorithms.

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The client assumes all responsibility for the accuracy, legality, and appropriateness of the content provided to Root Pages for the provision of the contracted services. Root Pages shall not be liable for any infringement of intellectual property rights, violation of third-party rights, or any other legal claims arising from the use of the content provided by the client. The client agrees to indemnify and hold harmless Root Pages and its directors, employees, agents, and affiliates from any claims, demands, losses, damages, liabilities, costs, and expenses, including legal fees, resulting from any violation of these terms and conditions by the client.

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Root Pages shall not be liable for any failure, delay, or failure to provide its services resulting from causes beyond its reasonable control, including but not limited to internet service failures, errors in third-party platforms, cyber-attacks, technical failures, natural disasters, or any other force majeure circumstances. In such cases, Root Pages will use its best efforts to mitigate the effects of such events and resume providing its services as soon as possible.

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In the event Root Pages is found liable for any damage or loss related to the services provided, Root Pages' total liability shall be limited to the total amount paid by the client to Root Pages during the three months immediately preceding the event giving rise to such liability. This limitation shall apply in the aggregate to all claims arising out of or related to the service provided, whether in contract, tort, statutory, or otherwise.

The client agrees that any claim or cause of action it may have against Root Pages arising out of or related to the use of our services must be commenced within one year from the date on which the event giving rise to the claim occurred. Otherwise, such claim or cause of action will be permanently barred.

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1.7. Copyright

All content on Root Pages website, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, software, and other items are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Root Pages or by third parties who have licensed or provided their material to the website. You acknowledge and agree that all materials on Root Pages are made available for limited, non-commercial, personal use only. Except as specifically provided herein. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without Root Pages prior express written permission. You may not add, delete, distort, or otherwise modify the material. Any unauthorized attempt to modify any material, to defeat or circumvent any security features, or to utilize Root Pages or any part of the material for any purpose other than its intended purposes is strictly prohibited.

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1.8. Copyright Infringement

Root Pages will respond to all inquiries, complaints and claims regarding alleged infringement for failure to comply with or violation of the provisions contained in the Digital Millennium Copyright Act (DMCA). Root Pages respects the intellectual property of others, and expects users to do the same.  If you believe, in good faith, that any material provided on or in connection with the website infringes your copyright or other intellectual property right, please send us your copyright infringement request pursuant to Section 512 of the Digital Millennium Copyright Act (DMCA), via our contact information, with the following information:

• Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers or a statement regarding ownership of the work should be included.

• A statement that specifically identifies the location of the infringing material, in sufficient detail so that Root Pages can find it on the website. 

• Your name, address, telephone number and email address.

• A statement by you that you have a good faith belief that the use of the allegedly infringing material is not authorized by the copyright owner, or its agents, or by law.

• A statement by you, made under penalty of perjury, that the information in your notification is accurate, and that you are the copyright owner or authorized to act on its behalf.

• An electronic or physical signature of the copyright owner or of the person authorized to act on the copyright owner's behalf.

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1.9. Personal Data

Any personal information you submit in connection with your use of the website and our services will be used in accordance with our privacy policy. By using the website and our services, you consent to our collection and storage of your personal information. View our privacy policy.

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1.10. Prohibited Activities

The following activities are prohibited:

• Access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy or otherwise exploit any content of the services, including but not limited to, using any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with this agreement or without our express written permission.

• Violate the restrictions in any robot exclusion headers on the services or bypass or circumvent other measures employed to prevent or limit access to the services.

• Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.

• Deep-link to any portion of the services for any purpose without our express written permission.

• "Frame", "mirror" or otherwise incorporate any part of the website into any other websites or service without our prior written authorization.

• Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by Root Pages in connection with the services.

• Circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any content.

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1.11. Disclaimer of Warranties

Due to the nature of the Internet, Root Pages provides and maintains the website on an "as is", "as available" basis and does not promise that use of the website will be uninterrupted or error-free. We will not be liable to you if we are unable to provide the website or our services for any reason beyond our control.

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Our website may from time to time contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

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Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise, and all such terms are hereby excluded to the maximum extent permitted by law.

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You will be responsible for any breach of these terms by you and if you use the website in breach of these terms you will be liable to and will reimburse Root Pages for any loss or damage caused as a result.

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Root Pages shall not be liable in any amount for any failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control, including, without limitation, Internet outages, communications outages, fire, flood, war or any uncontrollable act of nature.

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These terms do not affect your statutory rights as a consumer which are available to you.

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Subject as aforesaid, to the maximum extent permitted by law, Root Pages excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Root Pages and Root Pages shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

• Any incorrect or inaccurate information on the website.

• The infringement by any person of any Intellectual Property Rights of any third party caused by their use of the website or service purchased through the website.

• Any loss or damage resulting from your use or the inability to use the website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.

• Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.

• Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing or using content from the website or from transmissions via emails or attachments received from Root Pages.

• All representations, warranties, conditions, and other terms which but for this notice would have effect.

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1.12. Electronic Communications

Root Pages will accept no liability for failed, partial or garbled computer transmissions, for any breakdown, failure, connection, availability of computer, telephone, cable, network, electronic or Internet hardware or software, for the acts or omissions of any user or third party, for the accessibility or availability of the Internet or for traffic congestion or unauthorized human action, including errors or mistakes.

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1.13. Indemnification

You agree to defend and indemnify Root Pages from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

• Your breach of this agreement or the documents referenced herein.

• Your violation of any law or the rights of a third party.

• Your use of the website and services.

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1.14. Changes and Termination

We may modify the website and these terms at any time, at our sole discretion and without notice. You are responsible for keeping yourself informed of these terms. Your continued use of the website constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified, all changes to these terms apply to all users and clients. In addition, we may terminate our agreement with you under these terms at any time by notifying you in writing (including by email) or without notice.

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1.15. Integration Clause

This agreement together with the privacy policy and any other legal notices published by Root Pages, shall constitute the entire agreement between you and Root Pages concerning and governs your use of the website and the services.

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1.16. Force Majeure

Root Pages shall not be liable for any failure or non-performance of services due to causes beyond its reasonable control, including but not limited to acts of civil authorities, acts of military authorities, riots, acts of nature and natural disasters, and other acts which may be due to unforeseen circumstances and which may prevent the performance of our services.

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1.17. Arbitration

You acknowledge and agree that any dispute, claim, or controversy arising out of or relating to these terms and conditions, whether for breach, termination, performance, interpretation, or validity, as well as any aspect of your use of the website and our services, shall preferably be resolved by binding arbitration between you and Root Pages. Notwithstanding the foregoing, the right of both parties to bring individual claims in a court of competent jurisdiction if they deem it necessary remains.

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In the event of any dispute arising in connection with your use of the website and our services or breach of these terms and conditions, both parties agree to seek resolution through an arbitration process. This process will be conducted before a recognized and respected arbitration entity, selected by mutual agreement of both parties and following the applicable commercial arbitration rules.

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In addition, the user agrees, to the extent permitted by applicable law, not to initiate, join or participate in class action lawsuits associated with any claim, dispute or controversy that may arise in connection with the use of the website and our services. This commitment seeks to promote a more agile and personalized resolution of any conflict, favoring arbitration and individual legal actions over class actions.

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1.18. Applicable Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of the United States, specifically the laws of the State of Oregon. Any dispute relating to these terms shall be subject to the exclusive jurisdiction of the state or federal courts of the State of Oregon. This applies unless binding arbitration is agreed to in the applicable section.

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1.19. Final Provisions

Your use of our website and services is conditioned upon your acceptance of and compliance with all of the terms and conditions set forth. This authorization to use our services does not extend to jurisdictions where these provisions are not respected or applied.

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Our commitment to compliance with these terms is strictly governed by applicable laws and legal processes. Importantly, these terms do not restrict our ability to comply with legal or governmental requirements, including but not limited to those related to law enforcement and the use of our website. Information provided or collected in connection with the use of the website will be subject to these requirements.

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In the event that any provision of these terms and conditions is declared invalid, illegal, or unenforceable by a court or competent authority, such decision shall not affect the validity or enforceability of the remaining provisions. Failure or delay in enforcing any of these terms and conditions by us at any time shall not constitute a waiver of our rights to enforce such provision, or any other provision, in the future.

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We reserve all rights not expressly granted herein, while at all times maintaining the protection of and respect for our intellectual property rights and prerogatives.

 

2. WEBSITE DEVELOPMENT AND MANAGEMENT SERVICES

2.1. Service Description

Root Pages offers comprehensive website development and management solutions designed on modern platforms that ensure minimal downtime. Our websites are optimized to offer modern design, high functionality, and a smooth user experience that encourages interaction and conversions. In addition, our management tools allow clients to monitor and manage their websites conveniently from mobile devices, providing full control over their online presence.

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2.2. Visibility Guarantee

Root Pages does not guarantee a specific position in search results or a direct improvement in sales or web traffic. While we cannot guarantee specific search engine rankings, we have a strong track record of successful optimization and can provide examples of past cases. The performance of a website in search engines depends on multiple factors, many of which are beyond our direct control.

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2.3. Performance Guarantee

Since a website's performance can be affected by various factors such as file size and type, installed plugins, hosting bandwidth, and others, Root Pages does not guarantee specific load times or scores on website rating tools such as Google PageSpeed Insights. However, on average, websites developed and hosted by Root Pages have load times between 2 and 3.5 seconds.

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2.4. Terms of the Agreement

The agreement for Root Pages website development and management services is billed on a monthly recurring basis. This agreement will remain in effect until canceled in accordance with the cancellation policies outlined in this document.

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2.5. Changes or Modifications to the Website

If the client wishes to make modifications, changes, or additions to the website, the request must be made to Root Pages via email, text message, or phone. Root Pages will evaluate the request for changes or additions and will proceed to make the change in a reasonable time.

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2.6. Website Ownership Terms

Root Pages retains full ownership of the website until the customer acquires the site through the Purchase Option. Only Root Pages employees are authorized to make modifications to the website, including changes to the design, structure, or functionality. This ensures that all modifications are done in a secure manner and aligned with industry best practices. Changes may be requested by the client but will be implemented exclusively by the Root Pages team to ensure the integrity and performance of the website.

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2.7. Purchase Option

The client may acquire full ownership of the website at any time by paying the Purchase Amount. Once the Purchase Option is exercised, the client will obtain all rights to the website.

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2.9. Pricing and Payment

Root Pages website development and management services are offered through subscription plans with monthly billing. For specific details on the various subscription plans available, customers should refer to the plan descriptions on our website. Monthly payments can be made securely through the Customer Portal using available payment methods such as credit or debit cards. In addition, clients have the option to set up and therefore authorize the automatic collection of the subscription fee on each billing date, using the payment method provided at the time of contracting the service. It is the responsibility of the client to ensure that the payment information provided is current and valid to avoid any interruption in service. Root Pages is not responsible for the suspension of services in the event that payments cannot be processed due to outdated or incorrect information.

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2.10. Non-payments or late payments

If the client fails to make payment within 15 days after the billing date, or if automatic collection fails, Root Pages will temporarily close the client's website, making it inaccessible until payments are regularized. During this period, the client will remain liable for all outstanding fees. If payment is not made within a reasonable time after suspension, Root Pages reserves the right to terminate the agreement and permanently delete the website and its data. It is the responsibility of the client to keep payment information up to date to avoid suspension of service.

 

2.11. No Response Agreement

Root Pages may request information or authorization from the client to make changes to the website, such as content updates or functionality enhancements. If the client does not respond to these requests within a reasonable time, the proposed changes will not be made. Failure to respond may affect project performance and results, and Root Pages will not be liable for any negative impact resulting from the customer's inaction.

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2.12. Cancellation of Service

The website development and management services offered by Root Pages can be canceled by the client at any time to avoid being charged for the next billing period. Upon cancellation request, the client may continue to use the service until the end of the current billing period, at which time the website will be deactivated. To cancel the service, the client must send a cancellation request through our official contact details or use the option available in the billing section of the Customer Portal.

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Once the service is canceled, Root Pages will deactivate the website but may retain the data and a backup of the website for a reasonable period of time, allowing the client the possibility to resume the service if desired. After this period, all data related to the website will be permanently and irreversibly deleted.

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As for the domain name associated with the website, the client will have the option to transfer it to a third-party provider once our services have been canceled. A domain transfer request processing fee may be required. If the client decides not to make this transfer, the domain name registration with Root Pages will eventually expire after which it will remain free and publicly available, which means that it could be registered by another person or entity. It is the responsibility of the client to take the necessary actions regarding the domain name before the cancellation of services is completed.

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Payment Responsibility: Suspension or termination of Root Pages services shall not relieve the client from payment of any outstanding fees, interest or penalties. The client will be responsible for covering any additional costs associated with the collection of these fees, including legal fees, litigation expenses, and damages.

 

2.13. Refund Policy

All payments made to Root Pages for website development and management services are non-refundable. The client may cancel the service at any time to avoid the next billing period but no refunds will be issued.

 

3. SEARCH ENGINE OPTIMIZATION (SEO) SERVICES

3.1. Service Description

Root Pages offers search engine optimization (SEO) services designed to improve the visibility of websites in local and global search engine results. Our team of marketing specialists employs advanced strategies and techniques to optimize the client's web content, continually adapting to changing web dynamics for the best possible results. Optimization includes keyword research, content creation, site structure modification, and more, all with the goal of maximizing the client's online presence.

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3.2. SEO Subscription Plans

Root Pages offers a variety of SEO plans that are tailored to each client's specific needs. Plans are designed for different levels of business and growth needs, ensuring that each client receives the right level of attention and optimization. Please refer to the SEO plan descriptions on the website.

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3.3. Term of Agreement and Payment

SEO services are provided with a minimum initial contract term, followed by automatic month-to-month renewal. Payments are recurring and are processed monthly using the payment method provided by the client at the beginning of the service.

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3.4. Visibility Guarantee

Root Pages does not guarantee specific positions in search results, improvements in sales, or increases in web traffic. Although we have a proven track record of success, SEO results may vary due to the competitive and unpredictable nature of the web. However, we are committed to providing examples of successful rankings from previous clients for reference.

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3.5. SEO Strategy and Adjustments

Due to the competitive and constantly evolving nature of SEO, the strategy implemented by Root Pages may change without notice to maximize the client's results. We reserve the right to make adjustments to our tactics as we deem necessary to improve the performance of the client's website.

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3.6. Keyword Research and Selection

Root Pages will conduct thorough keyword research using proven techniques. Once completed, we will provide the client with a list of recommended keywords for review and approval. The client must approve or suggest additional keywords within 7 days. Failure to respond within this period will result in Root Pages proceeding with optimization using the submitted list.

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3.7. Content Creation and Approval

Content created by Root Pages will follow SEO best practices and will be submitted to the client for approval within 7 days. If changes are requested by the client, they will be made and a revised version will be sent for approval. If no response is received within the deadline, Root Pages will proceed to publish the content without further approval.

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3.8. Modifications to the Website

Root Pages is authorized to make modifications to the structure and content of the client's website in order to improve its SEO performance and optimize its online presence. These modifications may include adding or removing plugins, creating additional pages, and publishing relevant visual and textual content. As part of our commitment to quality and client satisfaction, we offer clients the option, which they can accept or decline during the registration process, to pre-approve any written content prior to publication on the website. If the client chooses this option, an approval period of 7 days is set from the delivery of the content, during which time the client can review and request changes. If no response is received within this period, Root Pages will proceed to publish the content automatically, considering that it has been approved.

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3.9. SEO Progress Reports

The client will receive a monthly SEO Progress Report, detailing the actual performance of high-ranking keywords in the search engines. This report provides a clear view of the progress and areas of improvement for the ongoing SEO campaign.

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3.10. Administrative Access and Authorization

For the provision of SEO services, Root Pages will require administrator access to the client's website. This will allow us to make changes to the site structure, publish content, and perform necessary optimizations. We are also authorized to create copies of the client's website for archival and disaster recovery purposes.

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3.11. Cancellation of Service

Upon completion of the minimum term of the agreement, the client may cancel the SEO services by sending an email request at least 30 days in advance. Upon receipt of the request, Root Pages will complete the outstanding tasks for the following month and request the client to remove our administrator access to the website. It is the responsibility of the client to complete this process.

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Payment Responsibility: Suspension or termination of Root Pages services shall not relieve the client from payment of any outstanding fees, interest, or penalties. The client will be responsible for covering any additional costs associated with the collection of these fees, including legal fees, litigation expenses, and damages.

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3.12. Refund Policy

All payments made to Root Pages for SEO services are non-refundable. Given the dynamic nature and challenges inherent in SEO, no guarantees of results are made and no refunds or credits will be issued for services rendered.

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3.13. Limited Liability

Due to the uncertain and competitive nature of SEO, Root Pages shall not be liable for consequential, indirect, incidental, punitive or special damages, including, but not limited to, damages for loss of profits, business interruption or loss of information. This limitation of liability applies even if the customer has been advised of the possibility of such damages.

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3.14. Communication and Change Requests

Root Pages includes up to 2 hours per month for responding to emails, calls, and change requests. Any additional communication or requests will be billed at $50 per hour.

 

4. SOCIAL MEDIA POSTING

4.1. Description of the Service

Root Pages offers a subscription service for the management of social media posts, designed to enhance online presence, strengthen branding, and increase visibility for companies. Our primary objective is to legitimize our clients' brands, with a secondary focus on generating sales. As part of our services, we conduct research, create customized content, provide expert recommendations and manage publishing on multiple platforms. This service is aimed at companies in a variety of sectors, including services, retail and e-commerce.

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4.2. Publishing Channels

Root Pages currently manages content publishing on the following social media platforms:

• Facebook

• Instagram

• LinkedIn

• Pinterest

• Google Business

No content will be posted on other social networks not listed above.

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4.3. Subscription Plans

Root Pages offers different monthly subscription plans to suit the specific needs of our clients. See the description of the plans on the website.

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4.4. Terms and Conditions of the Agreement

The contractual relationship between Root Pages and the client is terminable at will unless a specific duration has been agreed upon in an individual agreement.

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4.5. Method of Payment

Payment for the services of Root Pages shall be made on a recurring, monthly basis. Payments will be automatically charged to the payment method provided by the client at the start of the service.

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4.6. Account Access and Authorization

In order to provide our services, Root Pages will require administrator access to the client's social media accounts. This access will allow us to post content on behalf of the client, always following the agreed guidelines and approvals.

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4.7. Content Approval

All content created by Root Pages will be sent to the client for review and approval within 7 calendar days:

• If the client requests changes, Root Pages will make the modifications and resubmit the content for a second approval, also within 7 days. If the approval process is extended and the content cannot be published in time, the option will be offered to publish it in the remaining days of the month or reserve it for future use. No refunds will be granted for content not published due to approval delays.

• If no response is received from the client within 7 days, Root Pages will proceed to publish the content without the explicit approval of the client.

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4.8. Optional One-Time Publications

Any publication created and scheduled outside of the agreed monthly plan will be considered an “optional publication”. These publications will be billed to the client on the first day of the following month at the rate of $100 per publication, which includes graphic content creation and copywriting.

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4.9. Communication and Change Requests

Root Pages includes up to 2 hours per month for responding to emails, calls, and change requests. Any additional communication or requests will be billed at $50 per hour.

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It is important to note that our services do not include responding to direct messages or social media comments; the client will need to assign a person internally to handle these interactions.

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4.10. Cancellation of Service

To cancel the service, the client must send a cancellation request at least 30 days in advance by email. Once the request is received, Root Pages will plan the content for the following month before requesting the removal of our administrator access on the customer's social media accounts. Removal of access is the responsibility of the client.

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4.11. Refund Policy

All payments made to Root Pages for social media posting services are non-refundable. The client may cancel the service at any time to avoid the next billing period, but no refunds will be issued.

 

5. AUTOMATED REVIEW MANAGEMENT SERVICE

5.1. Service Description

Root Pages offers an automated review management service designed to improve online reputation and optimize search engine rankings. Our service allows clients to automatically respond to reviews on Google and Facebook, which helps improve search engine rankings (and reputation). By using this service, businesses can improve their online presence and build a positive reputation that will contribute to the growth of their customer base.

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5.2. Subscription Plans

Root Pages offers a monthly subscription plan for the Automated Review Management service. This plan is designed to provide a complete and ongoing review management solution, with recurring monthly billing.

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5.3. Duration of Agreement and Billing

The agreement for the Automated Reviews Management service is based on recurring monthly billing. This agreement will remain in effect until terminated in accordance with the cancellation policies described in this document.

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5.4. Visibility and Performance Guarantee

Root Pages does not guarantee specific improvements in online reputation or search engine rankings as a result of using the review management service. Although our services are designed to maximize online presence and improve public perception, results may vary and are dependent on factors beyond Root Pages' control.

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5.5. Cancellation of Service

The service agreement will remain in effect until the client decides to cancel it. To cancel the service, the client must send an e-mail request at least 30 days in advance.

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Payment Liability: Suspension or termination of Root Pages services shall not relieve the client from payment of any outstanding fees, interest, or penalties. The client will be responsible for covering any additional costs associated with the collection of these fees, including legal fees, litigation expenses, and damages.

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5.6. Refund Policy

All payments made to Root Pages for the automated review management service are non-refundable. This includes any payments made during the term of the agreement, regardless of the duration of the service or the results obtained.

 

6. PPC AD MANAGEMENT SERVICES

6.1. Service Description

Root Pages offers specialized pay-per-click (PPC) ad management services on popular social media and search engine platforms, including Facebook, Instagram, TikTok, and Google. This service is designed to help businesses generate leads, increase online traffic, and improve overall sales through strategic advertising campaigns. Our team specializes in creating effective PPC ad copy that captures attention, clearly communicates the message, and motivates action, thus optimizing return on investment (ROI) for our clients.

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6. 2. Subscription Plans

Root Pages offers a variety of monthly subscription plans for PPC ad management, tailored to different business needs. Each plan is designed to provide a specific level of ad campaign management and optimization, with rates tailored to the client's needs and objectives. See the description of the plans on the website.

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6.3. Duration of the Agreement and Invoicing

The agreement for PPC ad management services is established on a recurring monthly billing basis. In addition to the initial setup fee, clients will be billed monthly for ongoing ad management services.

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6.4. Advertising Platform

Root Pages manages advertising campaigns on the following platforms:

• Facebook

• Instagram

• TikTok

• Google

These platforms have been selected for their ability to reach broad and specific audiences, enabling effective targeting that maximizes the impact of advertising campaigns.

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6.5. Content Approval Process

Content created by Root Pages for advertising campaigns follows current best practices to maximize ad effectiveness. Root Pages will provide the client with 7 days to review and approve the content prior to publication:

• If the client requests changes, they will be made and the content will be resubmitted for a second review, also with a 7-day turnaround.

• If no response is received within 7 days, Root Pages will proceed to publish the content without additional approval.

• The client has the option to waive the approval process, giving Root Pages full authority to make real-time adjustments and optimizations to ensure the success of the campaign.

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6.6. Advertising Budget

Each platform requires a minimum quote to run ads. Root Pages will recommend specific quotes based on previous research and results, although the final quote will be decided by the client. Root Pages' management fee will be charged separately from the advertising quote.

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6.7. Access and Administrative Authorization

Root Pages will have access to the client's advertising accounts or may create new accounts on behalf of the client to manage campaigns. This access is necessary to optimize and monitor ad performance effectively.

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6.8. Cancellation of the Service

The agreement remains in force until its formal cancellation. To cancel the service, the client must send an email request 30 days in advance. Root Pages will complete any outstanding tasks before requesting the client to remove our administrator access to advertising and social media accounts.

• Payment Liability: Suspension or termination of Root Pages services shall not relieve the client from payment of any outstanding fees, interest, or penalties. The client will be responsible for covering any additional costs associated with the collection of these fees, including legal fees, litigation expenses, and damages.

• Billing campaigns: If the client removes Root Pages access to their Facebook, Google, TikTok or Instagram ad accounts, they will remain responsible for any charges these platforms continue to bill their credit card. Disconnecting our access does not automatically stop active campaigns or their costs, so it is the responsibility of the client to ensure that all campaigns are deactivated before revoking our access. Root Pages will not be responsible for any charges incurred after disconnection.

• Campaign Data Buyout: Upon termination and collection of all outstanding fees, the client may request a buyout of its advertising campaign data for a fee of $2,500.

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6.9. Refund Policy

All payments made to Root Pages for PPC ad management services are non-refundable. This policy applies to all payments made during the term of the agreement, regardless of results achieved or time remaining on the service.

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6.10. Communication and Change Requests

Root Pages includes up to 2 hours per month for responding to emails, calls, and change requests. Any additional communication or requests will be billed at $50 per hour.

 

7. CONTACT INFORMATION

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If you have questions or concerns about these terms, please contact us using the contact information below:

Root Pages LLC.

Email: info@rootpages.net